International Agents

AUSTRALIA:

Agent: Inger Haugestad

Click here to contact Inger


NEW ZEALAND:

Agent: Tracy

naturalhorse@vodafone.net.nz

www.naturalhorse.co.nz

Terms and Conditions

Copyright

The information contained within this site is the copyright of Callisto. No material may be reproduced in any manner whatsoever without written permission from Callisto. All Trademarks, and logos are the property of Callisto and use of them is strictly prohibited.

Liability

Although every effort has been made to ensure the accuracy of the information contained within this site. The information is provided without warranty of any kind, expressed or implied. Equestrian activities is inherently dangerous. In no event shall Callisto and /or the employers working within or for Callisto be liable for any, punitive, incidental, direct, indirect, special, personal injury, death, consequential damages, or any other damages whatsoever arising out of, or connected with the use of, or misuse of, the products of Callisto. The buyer assumes all risks and liability from use of such products purchased from Callisto.

Individuals are responsible to research all matters contained in this site before making any decisions or purchases from the Callisto web site. Callisto does not accept responsibility for any information obtained following any links from the web site.

Dispatch and Delivery

All products are subject to availability and may be withdrawn at any time and all monies will be refunded to you. Orders are dispatched within 10 working days. Once dispatched you will receive notification with all relevant information attached. Please note that at peak times or when stock is limited delays may occur. At such times, please allow 28 days for delivery. You will be advised of any expected delays at the time of ordering.

Return Policy

We cannot refund any items that have been specifically made to individual specification. Products purchased from our website which have not fulfilled the desired expectation may be returned for a 90% refund and less postage. This will only apply if the purchaser has received a return authorization letter from Callisto. Refunds will be on items that are unsoiled and in the same condition as dispatched, if returned within 14 days of receipt of sale. Goods being returned to Callisto are the responsibility of the sender. We recommend that you insure the product and obtain a tracking number.

Damaged Goods

Goods damaged in transit or due to faulty manufacture should be returned to Callisto for inspection within 7 days of receiving the product. Do not use the product if it is showing any signs of wear and tear or damage. Please inform us by email before posting the damaged item. Replacement goods cannot be sent until we have received the returned goods, we will reimburse all your normal postage costs in doing so. Goods being returned to Callisto are the responsibility of the sender.

If you require help on any aspect of our returns policy, please contact us.

Pricing

We make every effort to maintain accurate prices on our web site, however this is not always possible for reasons beyond our control. We reserve the right to discontinue any item and change prices when necessary

Transaction Currency and Payments

All transactions will be processed in South African Rand (ZAR). We accept direct payments via EFT or bank deposit, as well as PayPal payments. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase.

Paypal